Tracks: "Concepts"
- Track 1: IS Strategies
- Track 2: Business Models for Business Services
- Track 3: IS-Architecture
- Track 4: Service-oriented Software Architectures
- Track 5: Business process management
- Track 6: Collaborative Services
- Track 7: Services for Risk- and Compliancemanagement
- Track 8: Value Creation Networks
- Track 9: Science of services / Philosophy of Science
- Track 10: Law issues, Intellectual Property
- Track 11: IT-Performance Management & Monitoring / IT-Controlling
- Track 12: Software as a service
- Track 13: Organizational Concepts for Business Services
