Track 36: IT and Software Services
The market for IT and software services has become very dynamic and has already reached a considerable volume. Innovative services increase the division of labor between clients and technology providers. Clients purchase IT and software services from specialized suppliers and reduce their vertical depth of production, in order to concentrate on their core competences. Such the productivity and flexibility of companies can be substantially increased. This track picks up these developments and covers IT and software services from three different perspectives.
Possible topics:
- Concepts of IT and software services, for example:
- Application services,
- Infrastructure services,
- Communication and network services,
- Help Desk and user support services,
- Consulting services,
- Systems integration services,
- Security and contingency services, etc.
- Organizational concepts for IT and software services:
- Shared service center,
- Outsourcing and backsourcing,
- Nearshoring/Offshoring,
- Business process outsourcing,
- On demand concepts and cloud computing,
- Application service providing, etc.
- IT Service Management
- Service definition and composition,
- Reference models for service processes (e.g. ITIL),
- Contract concepts and contract management,
- Service Level Agreements (SLA) and SLA-management,
- Vendor selection process and relationship management,
- Control mechanisms and control concepts,
- Performance measurement and profitability analysis
Leading Committee: |
| Prof. Dr. Armin Heinzl, Universität Mannheim |
| Prof. Dr. Wolfgang Janko, Wirtschaftsuniversität Wien (Federführender) |
| Prof. Dr. Volker Nissen, Technische Universität Ilmenau |
Program Committee: |
| Tilo Böhmann, Technische Universität München |
| Jens Dibbern, Universität Mannheim |
| Michael Heym, Navisco AG |
| Carsten Joerns, IDS Scheer AG |
| Gerhard Knolmayer, Universität Bern |
| Sven Overhage, Universität Augsburg |
| Arnold Picot, Ludwig-Maximilians-Universität München |
| Michael Rohloff, mri Management Consulting, München |
| Dirk Stelzer, Technische Universität Ilmenau |
| Klaus Turowski, Universität Augsburg |
| Jan vom Brocke, Hochschule Liechtenstein |
| Tim Weitzel, Universität Bamberg |
| Thomas Wieland, Centrum für innovative Softwaresysteme, Coburg |
| Kim Wüllenweber, IBM Deutschland & Gewinner des Best Junior Paper Award WI 2007 |
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