Tracks: "Concepts"
- Track 1: IS Strategies
- Track 2: Business Models for Business Services
- Track 3: IS-Architecture
- Track 4: Service-oriented Software Architectures
- Track 5: Business process management
- Track 6: Collaborative Services
- Track 7: Services for Risk- and Compliancemanagement
- Track 8: Value Creation Networks
- Track 9: Science of services / Philosophy of Science
- Track 10: Law issues, Intellectual Property
- Track 11: IT-Performance Management & Monitoring / IT-Controlling
- Track 12: Software as a service
- Track 13: Organizational Concepts for Business Services
Tracks: "Technologies"
- Track 14: Mobile Systems
- Track 15: Semantic Informationsystemes
- Track 16: Data Models for Business Services
- Track 17: IT Infrastructure for Business Services
- Track 18: Software developement methods
- Track 19: Agent and Multiagent Technology
- Track 20: RFID and Ubiquitous Services
- Track 21: Security
- Track 22: Multimedia Technologies
Tracks: "Applications"
- Track 27: Marketing / Customer Management
- Track 28: E-Business and E-Commerce
- Track 32: E-Learning
- Track 34: E-Government
- Track 35: Energy and Environment
- Track 36: IT and Software Services
- Track 37: E-Health
- Track 38: Tourism
- Track 40: Telecommunication
